Refund policy

Refund & Return Policy

At JANAE, we take pride in the quality and care behind every order.

Due to the personal and hygienic nature of our body-care products, all sales are final. We do not accept returns or exchanges for opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. Once reviewed, we will determine whether a replacement or refund is appropriate.

Order Changes & Cancellations

Orders may only be changed or canceled before they have been processed for shipment. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be made.

Lost or Stolen Packages

JANAE is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported lost or stolen. Customers should contact the shipping carrier regarding missing packages marked as delivered.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions regarding an order, please contact JANAE through the contact information provided on our website.