Shipping policy

Shipping Policy

Thank you for shopping JANAE. We carefully prepare each order to ensure your products arrive safely and beautifully.

Processing Time

Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from shipping/transit time.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location, package details, and available shipping method. Customers are responsible for all applicable shipping charges.

U.S. Shipping

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed.

International Shipping

JANAE ships internationally to supported destinations. International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country.

These charges are not included in JANAE's product prices or shipping charges unless specifically shown and collected at checkout.

International delivery times may vary due to customs processing and other circumstances outside of our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact JANAE as soon as possible if you notice an error.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Lost, Stolen or Delayed Packages

JANAE is not responsible for carrier delays or packages marked as delivered by the carrier that are subsequently lost or stolen.

If your package is lost while in transit, please contact us so we can assist you with the appropriate carrier claim when applicable.

Returned Packages

If a package is returned to JANAE because of an incorrect or incomplete address, failed delivery attempt, refusal, or unpaid customs/import charges, the customer may be responsible for additional shipping costs required to resend the order.

Questions

For questions regarding your shipment or order, please contact us at janaeskin@byjanaeskin.com.